Branch Support Specialist

About the role

We are looking for a Branch Support Specialist to join our Rexel, USA team in Statesville, NC!

Summary

The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. Will perform the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management. Will act as a leader in those positions with the skills and authority to make decisions in absence of Branch and Area management.

What You'll Do

• Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performance
• Set an example and culture of superior customer service through dealing effectively with daily customer service requests. Establish and maintain a relationship with key customers
• Perform all job functions within a branch when required including but not limited to sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, order processing
• Greet and assist call-in and walk-in customers with the selection and delivery of products and services, processing orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Assist in timely account reconciliation through completion of PVR, bad debt, and other post sale duties
• Participate in facility and inventory control and maintenance and advise Branch Manager of problems to ensure customer demand is met
• Conduct/oversee inventory control procedures and warehouse housekeeping practices
• Implement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controls
• May be required to complete customer deliveries through maintained routes or urgent requirements
• Other duties as assigned

What You'll Need

• 2+ years experience in an electrical distribution industry or similar B2B industry required
• Leadership experience preferred
• Previous sales, operations, shipping, or receiving experience is a plus
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• If required to make deliveries:
• Must have a valid driver's license
• Must be at least 21 years of age
• Must pass a pre-employment and annual review of the Motor Vehicle Record
• Must obtain verification of non-expired medical certificate as required by law within 60 days of hire
• Must not have had a suspended driver's license for a traffic accident/violation within the past 3 years
• Must not have any at fault accidents in the past 3 years
• High School or GED - Required
• Bachelor's Degree or Equivalent - Preferred

Knowledge, Skills & Abilities

• Sales and service oriented, self-motivated, dependable, possess excellent leadership, and customer service skills
• Strong communication and presentation skills with ability to share information
• Strong negotiation and interpersonal skills
• Experience with Microsoft Office and ERP system such as Solar Eclipse
• Knowledge of electrical products and Rockwell Automation is a plus
• Knowledge of the assigned territory is a plus

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Frequently - 21% to 50%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently - 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands

• Up to 10 pounds - Constantly - at least 51%
• Up to 25 pounds - Frequently - 21% to 50%
• Up to 50 pounds - Occasionally - up to 20%

Working Environment

• Handles or works with potentially dangerous equipment - Occasionally - up to 20%
• Travels to offsite locations - Occasionally - up to 20%

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.