Brand Representative - Legacy Place, A&F
- Location
- Dedham, MA
- Listed
- 21 days ago
About the role
- Lead and coach frontline agents to consistently meet and exceed targets.
- Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
- Conduct structured coaching sessions that drive performance behaviors.
- Deliver weekly 1:1s focused on development, growth, and resilience.
- Promote urgency and ownership in a fast-paced environment.
- Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
- Escalate critical risks early and collaborate cross-functionally to resolve.
- Maintain a respectful, inclusive, and feedback-rich team culture.
- Own team-level transformation initiatives from design through execution.
- Identify high-potential team members and guide stretch assignments.
- Participate in peer coaching circles to improve leadership consistency.
- Maintain and track individual development plans for all team members.
- Lead issue resolution and support high-stakes escalations.
- Reinforce cultural and behavioral standards through daily interactions.
- Report coaching and team development outcomes to senior leadership.
From Abercrombie's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
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More at Abercrombie
All Abercrombie jobsCommon questions
Where is the Brand Representative - Legacy Place, A&F job at Abercrombie located?
This Brand Representative - Legacy Place, A&F position at Abercrombie is located in Dedham, MA. Always check Abercrombie's application page for specific state eligibility or relocation policies.
How do I apply for the Brand Representative - Legacy Place, A&F position at Abercrombie?
This listing links directly to Abercrombie's Workday application page. You can apply directly on Abercrombie's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.