Breakdown Coordinator

About the role

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Responsibilities

• Provide prompt and courteous communication and direction to drivers, shops, and vendors regarding breakdown events.
• Utilize the TMT RoadCall program to document issues, vendor information, and repair plans, ensuring DOT compliance.
• Respond to phone calls and emails from drivers, vendors, and internal teams in a professional and efficient manner.
• Follow up with vendors to obtain invoices for processing in the TMT system and upload them to Synergize.
• Assist in planning, communicating, and scheduling preventative maintenance tasks with drivers and operations teams.
• Job

Qualifications

• Must pass drug screening and be subject to random drug and alcohol testing.
• Minimum age requirement of 18 years.
• Demonstrated proactive and helpful attitude with the ability to adapt to varying schedules and hours.
• Strong organizational skills with the ability to work independently and effectively communicate with drivers.
• Preferred experience in mechanical, computer, and phone operations.

• Excellent customer service, problem-solving, and interpersonal skills.
• The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
• Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.