Brokerage Agent, FTZ

About the role

The Brokerage FTZ Agent achieves flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Key Deliverables

General Responsibility

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Complete 52-hour trainings per year (4.33 per month) and required training timely.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Correct utilization of company's resources.
• Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc.

FTZ Operation

• Understand and comply in utilizing the updated Customer SOP for all customers at all times.
• Properly use all Expeditor systems and tools.
• Ensure that all emails are handled timely (within 1-hour) and professionally.
• Maintain highest compliance levels for all applicable Customers requirements and stay current with developments and changes in regulations.
• Meet KPI Standards in accordance with the Company's Procedures (OPS).
• Ensure that all customer's legal documents are updated.
• Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.
• Actively participate in the optimization of systems, tools, processes and continuously improve the efficiency, productivity and quality of the service.
• FTZ requests and In-bond clearances are processed as outlined in the Operational Process Standards (OPS).
• Review FTZ related reports and ensure accuracy.
• Escalate issues to Lead, Supervisor or Operations Manager as needed.

Finance

• Comply with all our policies, including the credit policy.
• All files processed are timely and correctly billed.
• Constantly work on prevent monetary losses.

Compliance

• Understand and adhere to all internal controls.
• Promote integrity and compliance with all company policies and regulations.

Security, Health & Safety

• Immediately report any unsafe conditions or incidents to the Branch's Health and Safety representative.

Qualifications & Requirements

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelor's degree in Business Administration or related field (Preferred).
• FTZ operation knowledge. (Preferred).
• 2 years' experience in import brokerage.
• Experience interacting with government agencies.
• Project management skills.
• Problem solving and analytical skills.
• Customer Satisfaction oriented.
• Good understanding of 19 CFR (Parts 1 - 199) and the HTSUSA.
• Interpersonal and communication skills, ability to communicate at all levels.
• Ability to complete work within standard procedures, guidelines and office policies.
• Self-driven personality and good business sense.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• English and Spanish fluency.
• Commitment to Exemplify our culture at all times.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Work Schedule: Monday - Friday 9 am - 6 pm