Business Analysis Manager, PMO

About the role

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2026 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

This is a hybrid position with an expectation to be in our Fort Wayne, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

Position Summary

The BA Manager, PMO is responsible for leading and developing the IT PMO Business Analysis team, focusing on process standardization, personnel management, performance development, and operational excellence. This role ensures that PMO staff are supported, aligned with organizational goals, and equipped to deliver high-quality project outcomes. The Manager fosters a collaborative culture, drives professional development, and supports strategic initiatives across the PMO.

Essential Duties and Responsibilities

• Manage day-to-day operations of direct reports within the PMO, including staffing, scheduling, and resource allocation.
• Lead performance management processes including goal setting, coaching, and evaluations.
• Support career development and training plans.
• Facilitate team meetings, feedback sessions, and one-on-one check-ins.
• Collaborate with senior leadership to align PMO staffing with strategic priorities.
• Champion PMO standards, tools, and methodologies across the organization.
• Monitor team workload and capacity; adjust assignments to ensure balance and efficiency.
• Support onboarding and mentoring of new PMO team members.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Contribute to succession planning and talent pipeline development.
• Lead and manage PMO teams to deliver solutions aligned with business goals.
• Oversee project discovery, requirements gathering and documentation, and process mapping across the team.
• Assist with ensuring teams have the direction, resources, and specifications needed to succeed.
• Guide the development and documentation of requirements artifacts.
• Provide hands-on leadership and support for complex project challenges.
• Assist with driving continuous improvement in delivery practices, tools, and team collaboration.
• Assist with tracking milestones; preparing regular progress reports; monitoring budgets, receipts and expenditures related to projects; and communicating with the executive team and other stakeholders.

Education and Qualifications

• Bachelor's degree in Business, Project Management, Business Analysis, or related field.
• 5+ years experience in Business Systems Analysis or PMO operations, with 3+ years in a leadership role.
• Strong leadership and people management skills.
• Experience with performance coaching, team development, and resource planning.
• Proven record of successful project execution.
• Strong understanding of business systems analysis methodologies.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in Jira, Visio, requirements frameworks, and MS Office Suite.
• Experience with wireframing tools is a plus.
• Ability to manage multiple priorities and delegate effectively.
• Ability to motivate others.
• ECBA/CCBA/CBAP certification is a plus.

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