Business Analyst Cardholder Services Platforms

Key Responsibilities

• Support the Disputes Central and Fraud Central platforms, including production issue resolution, root cause analysis, ticket management, escalation, remediation, and agent coaching.
• Lead UAT and testing for new client onboarding, configuration changes, product enhancements, mandates, patches, and platform releases.
• Gather business and operational requirements, perform gap and process analysis, write user stories, and submit enhancement requests.
• Support client onboarding, platform configuration, credentials, intake forms, rollout tracking, and related implementation activities.
• Manage user provisioning, access audits, release communications, user guides, training, and stakeholder demonstrations.
• Develop and maintain reporting using Snowflake, Quavo BI, Pega Insight, and G-Analytics.
• Support EPD initiatives, including APIs, data pipelines, data ingestion requirements, reporting, and other technical delivery needs.
• Act as a liaison between Operations, Product, Engineering, clients, and technology partners.
• Provide backup support for Disputes Central onboarding activities, including configuration tickets, Salesforce updates, client intake forms, credentials, URLs, and rollout tracking.
• Provide backup support for miscellaneous Fraud Central responsibilities and other activities as assigned.
• Identify recurring issues, operational risks, and process improvement opportunities.
• Prioritize enhancements and work requests based on business need, client impact, operational risk, and expected value.
• Maintain accurate documentation, testing evidence, user guides, and operational procedures.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Operations, or a related field; equivalent experience may be considered.
• Experience working as a Business Analyst, Systems Analyst, Operations Analyst, Product Analyst, or in a similar role.
• Experience gathering requirements and translating business needs into user stories, process documentation, or functional requirements.
• Experience coordinating UAT and managing defects through resolution.
• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work effectively across business and technical teams.
• Strong attention to detail and ability to work independently.
• Experience with ticketing, project management, reporting, or workflow tools.

Preferred Qualifications

• Experience in financial services, payments, banking, debit cards, fraud, disputes, or cardholder servicing.
• Experience with Quavo, Pega, Snowflake, Salesforce, SmartSheets, Quavo BI, G-Analytics, or similar platforms.
• Experience supporting client implementations or onboarding activities.
• Familiarity with APIs, data pipelines, data ingestion, and reporting design.
• Experience working in an Agile environment.
• Experience creating process flows, data mappings, test scripts, and acceptance criteria.

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We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.