Business Analyst - HR Knowledge & Content Management

About the role

Risk Consulting | Temporary | New York City | Onsite

Position Description

RSM is seeking a Business Analyst - HR Knowledge & Content Management to join our Risk Consulting practice for a temporary engagement in New York City.

This role will support a large-scale HR Knowledge Management initiative for a global financial services organization. The Business Analyst will assess employee-facing HR content across multiple enterprise platforms, identify duplication and gaps, establish content ownership, analyze usage and content health, and help improve overall content governance and findability.

The ideal candidate combines Knowledge Management, content analysis, strong Excel/data skills, and stakeholder management and is comfortable working within a large, complex enterprise environment.

Responsibilities

• Conduct inventories and audits of HR content across SharePoint, websites, portals, document libraries, and other repositories.
• Identify duplicate, outdated, conflicting, missing, or overlapping content.
• Assess content ownership, lifecycle, accessibility, and overall content health.
• Recommend whether content should be migrated, consolidated, archived, linked, or retired.
• Analyze content and site data to identify usage trends, gaps, and opportunities to improve findability.
• Interview stakeholders and content owners to validate ownership and governance requirements.
• Develop content inventories, repository maps, RACI matrices, KPI baselines, and presentations.
• Support taxonomy, metadata, content classification, and content governance initiatives.
• Help evaluate content readiness for future AI-enabled search and retrieval capabilities.

Qualifications

• Bachelor's degree in Business, Information Science, Communications, or a related field.
• 3-5 years of experience in Knowledge Management, content analysis, business analysis, information architecture, digital consulting, or a related field.
• Experience conducting enterprise content inventories or content audits.
• Experience working with SharePoint, intranets, document libraries, websites, or enterprise content repositories.
• Strong Excel and data-analysis skills, including data cleansing, deduplication, pivot tables, categorization, and gap analysis.
• Strong stakeholder management, analytical, and communication skills.
• Ability to work 100% onsite in New York City for the duration of the engagement.

Preferred Qualifications

• Experience with HR or employee-facing content.
• Familiarity with Adobe Experience Manager (AEM), SharePoint, or Jive.
• Experience with taxonomy, metadata, or content governance.
• Exposure to AI-powered search or Retrieval-Augmented Generation (RAG).
• Financial services or other highly regulated industry experience.
• Familiarity with Power BI, Tableau, Python, Alteryx, or content-audit tools.

Pay and benefits

At RSM, we offer a competitive benefits and compensation package for all our people.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $48 - $72 per hour