Business Banker

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About the role

Location: Smyrna, TN

If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

About the Position

Be the Face of Our Legacy

Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers-they become part of your story. In a Retail role, you're the trusted face of Wilson Bank & Trust, building relationships that last for generations. You'll know the "regulars" by name, and they'll know you as "their banker", the person they turn to for life's most important financial decisions.

Over time, your career grows alongside theirs-you'll teach the next generation of bankers while still cheering on the families you've served for years. This isn't just a job; it's a chance to become a cornerstone in your community and a lifelong partner in people's financial journeys.

Position Summary

The Business Banker processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. This position utilizes sales and service strategies, as well as follow-up strategies to grow and retain existing relationships and attract new business. The Business Banker reports to the Retail & Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.

Position Duties and Responsibilities

• Process the opening of new accounts and the servicing of existing accounts, accurately and efficiently, while maintaining relationships for consumer and business deposit account customers
• Provide an extraordinary customer experience
• Partner with commercial lenders and other business partners to attract new and deepen existing customer relationships
• Serve as treasury management point of contact and/or liaison in servicing business accounts
• Prospect new relationships through proactive business development, to include attending events in local market
• Maintain knowledge of bank products, services, and policies to facilitate the accuracy of information provided to customers
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
• Responsible for exception resolution
• Assist customers in the setup and use of online banking and mobile applications, utilizing various electronic delivery channels
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• 2 years of retail banking experience preferred
• Proficient in Microsoft Office and other standard software applications
• Knowledge of bank products and services
• Strong interpersonal, communication, presentation, and networking skills
• Ability to serve customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
• Excellent critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged

Comprehensive Benefits & Recognition

We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.

Grow with US

"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.