Business Continuity, Incident Management & Internal Audit Manager

About the role

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT - and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Make your impact at a leading Fintech Company

BILL is seeking a Manager to lead the company's resilience program and contribute to the internal audit team. You will run the Business Continuity Management (BCM) program; own critical incident management and crisis response; and provide meaningful contributions to risk-based internal audit engagements.

What you will do

Business continuity

• Lead the enterprise BCM program: policy, standards, playbooks, business impact analyses (BIAs), recovery strategies and annual plan reviews.
• Report program status, gaps and remediation progress to the LOB/functional BCM program leads and senior leadership.
• Plan and run tabletop exercises and recovery tests with LOBs, Cloud Infrastructure and InfoSec partners; use/develop internal AI tools to track findings to closure.
• Align BCM with Disaster Recovery and Crisis Management so recovery objectives and dependencies stay consistent.

Incident management

• Own the critical incident management process: severity definitions, escalation paths, communications and on-call roles.
• Coordinate response during major disruptions and lead post-incident reviews with clear root causes, owners and due dates.
• Maintain incident metrics and trend reporting to show recurring risks and the status of corrective actions.
• Use/develop internal AI capabilities to create continuous monitoring and incident awareness notifications/communication.

Internal audit

• Execute the risk-based internal audit plan, including operational, financial, technology, compliance and third-party reviews.
• Plan and lead audits: scoping, risk and control matrices, TOD/TOE testing, produce workpapers, and clear, evidence-based reports. Use internal AI tools to execute testing and produce reporting as well as continuous monitoring when opportunities exist.
• Track management action plans, validate remediation, and report open issues to leadership.
• Keep independence safeguards in place between audit work and the BCM and incident response functions you operate.

Leadership

• Build credibility, trust and working relationships with our business partners.

What you bring

• 5 to 7 years in business continuity, incident or crisis management with at least 2 years leading BCM programs; 2+ years internal audit experience.
• Hands-on experience with BCM, BIAs, recovery planning, incident response and audit methodology (risk assessment, audit planning, control testing, reporting) for FinTech, Payments and/or Software company(ies) is a non-negotiable.
• Familiarity with BCM, risk management and internal audit frameworks.
• Experience and/or strong desire to incorporate AI capabilities into your processes.
• Strong writing and presentation skills; able to brief executives clearly during pressure situations. Capable of providing credible challenge at all levels of the organization.
• Bachelor's degree in business, accounting, information systems or similar.
• Preferred: CIA, CISA, CRISC, CBCP/MBCP, CISSP or CPA.

Additional information

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Pay and benefits

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $131,000 - $164,300 USD

Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $117,900 - $147,900 USD

Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania $111,400 - $139,700 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Benefits

Here is a preview of some of the amazing benefits here at Bill:

• BILL covers the majority of your medical, dental, and vision premiums, and that includes your dependents.
• HSA & FSA accounts
• Life Insurnace, Long & Short-term disability coverage
• Mental Wellbeing & Employee Assistance Program (EAP)
• 10 company holidays, 2 floating holidays and flexible time off
• Employee Stock Purchase Program with employee discounts
• Employee recognition and referral programs
• and much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.