Business Development Representative

About the role

Applications are now open for 2027 start dates in our Phoenix location!

Who We Want

This is a unique opportunity to develop robust account management experience and contribute to the culture of a competitive, forward-thinking organization. We are looking for someone to come in hungry, set the tone, and get results. We are also looking for candidates who excel in collaborative environments. You will thrive in this position if you are a skillful communicator, natural relationship builder, and hard-working teammate.

How You’ll Learn

As a Business Development Trainee, you will progress through a training & mentorship program designed to give you a strong foundation in brokering. Your mentor will play a critical role in your initial & ongoing success as your go-to resource for everything from the basics of account management to managing your own portfolio of customers. Training consists of:

• Classroom training led by an Arrive trainer designed to get you familiar with the third party logistics industry alongside a group of your peers.
• Learn the Arrive story and the history that shaped an entire industry.
• Get familiar with our proprietary technology, ARRIVEnow.
• Practice making outbound calls to carriers to apply the basics you learned in the classroom.
• Work alongside an assigned mentor during your training blocks to prepare you for the Business Development Representative role.

What You’ll Do

As a Business Development Representative, you will play a vital role in the development of our business as we grow into a top 5 North American freight brokerage. You will leverage your industry knowledge and expertise while exercising discretion and independent judgment to primarily provide logistic services and logistic solutions while also supporting and developing our current customers and strategically developing new business opportunities.

• Learn the business through our mentorship and training programs, designed to get you ramped up quickly & effectively.
• Communicate with customers and use your knowledge of the market to assess and provide essential load information, budget, value, and, among other things, strategic pricing.
• Develop and create customized shipping solutions based on budget and customer needs.
• Manage the day-to-day operations of all related accounts, including the formulation and implementation of strategic transportation plans.
• Collaborate and consult with the Client Success and Carrier Capacity teams to effectively service our customers.
• Bring a growth-oriented, support the customer, win-the-day attitude to the floor.
• Become an expert in our business model and competitive advantages, and our proprietary software.
• Work to support and develop relationships with existing customers and grow their book of business through operational excellence and customer experience and proactively anticipate, identify, respond, and resolve issues from customers, receivers, and drivers.
• Assist with pricing and quoting, as needed and conduct industry research, planning, and needs assessment analysis.