Business Engagement Manager

About the role

The Business Engagement Manager acts as the strategic interface between IT and the business. The role ensures technology investments, digital initiatives, and operational services directly support organizational goals. This leader builds trusted relationships with senior stakeholders, shapes demand, translates business strategy into technology roadmaps, and ensures IT delivers measurable value.

The position blends strategic advisory, relationship management, and delivery oversight. It requires a deep understanding of business priorities, processes, and pain points, combined with the ability to translate these into actionable technology roadmaps and initiatives. The IT Business Partner champions the voice of the business within IT, ensuring that demand is understood, prioritized, and delivered effectively.

At the same time, they represent IT to the business, communicating strategy, capabilities, constraints, and opportunities in a clear and compelling way

Specific Duties, Activities and Responsibilities Include but Are Not Limited to:

• Strategic Partnership & Stakeholder Management
• Serve as the primary IT point of contact for designated business units.
• Build strong, trusted relationships with senior leaders, understanding their goals, challenges, and priorities.
• Translate business strategies into technology opportunities, ensuring alignment with enterprise architecture, cyber and the IT strategy.
• Facilitate strategic planning sessions, shaping multi-year roadmaps.
• Demand Management & Portfolio Shaping
• Capture, assess, and prioritise business demand for technology solutions.
• Evaluate business cases, ensuring clear value, ROI, and alignment with strategic objectives.
• Manage the intake process for new initiatives, ensuring clarity of scope, benefits, and dependencies.
• Work with PMO and delivery teams to maintain an accurate view of the IT portfolio.
• Service Excellence & Operational Alignment
• Ensure business units receive high - quality IT services, acting as escalation point for service issues.
• Review service performance, SLAs, and customer feedback, driving improvements where needed.

Work closely with IT operations to ensure stability, resilience, and proactive service management.

Qualifications & Requirements

• Education/Training: Bachelors or equivalent experience in Information Technology Systems or Business Administration
• Experience: Minimum 5 years' experience

Knowledge/Skills

Knowledge

• Proven experience in IT Business Partnering, IT Engagement, or senior Business Analysis/Consulting roles.
• Strong stakeholder management and relationship-building skills at senior leadership level.
• Ability to translate business strategy into actionable technology plans.
• Solid understanding of IT delivery models (Agile, Waterfall, hybrid).
• Understanding of PMO processes, governance frameworks, and stage-gate controls.

Skills

• Experience managing portfolios, roadmaps, or complex multi-team initiatives.
• Excellent communication, negotiation, and influencing skills.
• Strong analytical and problem-solving capability.
• Sector-specific experience
• Ability to shape business cases, define scope, and evaluate ROI and benefits.
• Ability to oversee multiple initiatives, manage dependencies, and support prioritization.
• Ability to translate business needs into functional and non-functional requirements.

Additional Information: We offer

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

The total compensation for this position ranges from $136,050 - $204,076/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at Careers | Smiths Detection.

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