Business Intelligence Manager | Zip Product Owner

Job Overview

This Business Intelligence Manager serves as the product owner and administrator for T-Mobile's procurement orchestration platform, Procurement Hub (powered by Zip), with responsibility for configuration, workflow management, platform support, and continuous improvement.

This role combines procurement domain knowledge with hands-on experience in Zip or a similar procurement orchestration platform to translate business requirements into scalable intake forms, approval workflows, routing logic, and system enhancements. The product owner partners across Procurement, Finance, Legal, IT, and other stakeholders to optimize the user experience while maintaining strong policy and process controls.

The role also uses platform capabilities and reporting to find opportunities to reduce cycle times, automate processes, and drive adoption. Ultimately, the Product Owner is responsible for maximizing the value and effectiveness of Procurement Hub as T-Mobile's front door for Procurement.

Job Responsibilities

• Support Procurement needs by integrating business requirements from multiple stakeholders into Procurement Hub (Zip) intake forms, approval workflows, and routing logic that enforce policy and inform business strategies
• Develop comprehensive dashboards combining platform and Procurement data to measure KPI's for senior leadership presentations
• Drive core insights from platform data and collaborate on strategies to enhance user experience and improve performance
• Serve as product owner for Procurement Hub: manage the roadmap, prioritize enhancements by business value, evaluate Zip releases (including AI and automation capabilities), and lead change management through testing, UAT, and user communications
• Present analysis and strategic recommendations to senior management through verbal and written communication
• Provide tier-1 and tier-2 platform support, manage user access and permissions, maintain audit-ready configuration documentation, and develop training materials that drive adoption
• Also responsible for other duties/projects as assigned by business management as needed.

Required Qualifications

Education

• Bachelor's Degree plus 5 years of related work experience, OR an advanced degree with 3 years of related experience
• Acceptable areas of study include Business, Statistics, or similar field

Experience

• 2 to 4 years of product management or vendor management experience

Skills

• Stakeholder Management
• Data Analysis
• Process Improvement
• Workflow and Intake Form Configuration
• Roadmap Management

Preferred Qualifications

• 2 to 4 years of Procurement domain experience
• Hands-on Zip experience, or experience with a similar procurement orchestration or intake platform
• Change management experience, including testing, UAT, and user communications
• Experience monitoring product or platform performance, resolving issues, and driving reliability and quality improvements
• AI and automation capabilities within enterprise platforms
• Platform administration (user access, permissions, tier-1 and tier-2 support)
• Experience in reporting and data visualization
• Audit-ready configuration documentation and training material development
• At least 18 years of age
• Legally authorized to work in the United States
• Travel: Travel Required (Yes/No): No
• DOT Regulated: DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No
• The base salary for this role in Bellevue, WA is $116,500 - $157,600
• Total Target Cash Earnings Opportunity: $103,040 - $185,840
• National Base Pay Range: $89,600 - $161,600

Pay and benefits

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible.

We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.