Business Manager, ATM & Cash Strategy

About the role

On the ATM and Cash Strategy Team, you will help improve the customer experience and provide critical cash access to our customers, a key customer need that influences acquisition and strengthens primary banking relationships. The team sits at the center of Operations, Product and the Customer, with a broad scope ranging from physical location strategy to developing recommendations to improve ATM fleet availability in support of everyday customer banking needs.

The ATM & Cash Strategy Team sits within the Market Strategy organization, focused on physical location strategy to create economic and customer value across our Branch and Cafe markets and beyond. Decisions about Capital One's physical network of Cafes, branches and ATMs demand a careful balancing act between rigorous quantitative analysis and experience-driven qualitative judgements.

Roles within the team are based on collaborative brainstorming, creative problem solving, and nuanced storytelling. As the team's work touches so many aspects of the Bank's strategy, you will handle a wide array of stakeholders with their own objectives; astute relationship management is key, especially in challenging situations.

In this role you will be responsible for

• ATM Performance Strategy: Develop strategies to address significant opportunities in support of Operations driving continued improvement in ATM availability
• ATM Marketing Strategy: Collaborate with key stakeholders and develop a go forward strategy on how do we unlock the previously untapped opportunity of marketing on our ATMs to help drive PBR growth and Cafe engagement, and how do we quantify the impact?
• ATM Network Analysis: Collaborate with colleagues on future ATM strategy, using available data to guide decision-making. This includes developing recommendations to optimize our physical presence, understanding drivers of value and costs, building and refining models for lease renewal terms.
• Cross-functional Problem Solving: Engage with various retail bank teams to develop proposals that will influence daily operations and the broader physical presence strategy of our locations

Additional information

This role will provide exposure to Market and Product, Finance, Market Planning, Design, Construction, External Affairs, Real Estate Transactions, GIS, operations, etc. Special projects may cover long-term growth optimization projections, new ways of interacting with customers in-person, budget planning, creating SLT dashboards, Board and CEO deck creation, developing new KPIs and success metrics, and refining financial models.

General Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands. Display an intense focus on achieving both short and long term goals. Able to drive and execute an agenda in an uncertain and fluid environment
• Analytics: A proven track record of decision making and problem solving based on analytics will drive robust strategic recommendations. Conceptual thinking skills must be complemented by a strong quantitative orientation
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the location strategy. Oversee multiple projects and programs concurrently. Foster innovation, drive critical decisions, hold business partners accountable, and consistently deliver results
• People leadership: May mentor, coach and develop 1-2 analysts with a goal of developing and retaining talent at Capital One
• Partnership: Work closely with colleagues across Capital One to drive improvement in operating costs, deposit lift, and quality of customer experience. Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
• Competencies: Strong business judgment, leadership in ambiguous situations, and integrity. Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications

• At least 3 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications

• Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in analysis
• 2+ years of experience in financial services
• 1+ year of experience in consulting
• 2+ years of experience in people management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Pay and benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).