Business Office Assistant(Claim Follow Up Represenative) Part-Time

About the role

Business Office Assistant / Claims Follow-Up Representative - Part-Time

Willow Creek Health Care Center

Pay Range

$19.00-$20.00 per hour, based on experience

Join Our Business Office Team

Willow Creek Health Care Center is seeking a dependable, organized, and detail-oriented Part-Time Business Office Assistant/Claims Follow-Up Representative.

This position supports the Business Office by monitoring accounts receivable, tracking submitted claims, verifying insurance information and authorizations, and communicating with insurance carriers to help resolve outstanding claims. This is an excellent opportunity for someone interested in developing their healthcare billing and accounts-receivable experience.

Essential Duties and Responsibilities

• Monitor accounts receivable and review the status of submitted claims.
• Follow up with insurance carriers regarding pending, unpaid, rejected, or denied claims.
• Document claim status, follow-up activity, and required next steps accurately.
• Update and verify resident demographics, insurance coverage, and payer information in the billing system.
• Confirm that required billing authorizations are current and complete.
• Identify missing information or claim discrepancies and assist with corrections.
• Communicate with residents or responsible parties regarding insurance information when appropriate.
• Maintain organized billing records and supporting documentation.
• Assist with aging reports, payment tracking, and account follow-up.
• Escalate unresolved claims or billing concerns to the Business Office Manager.
• Protect confidential resident, financial, and health information.
• Follow applicable HIPAA requirements and facility policies.
• Provide general clerical and administrative support to the Business Office.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous healthcare billing, insurance follow-up, accounts-receivable, or business-office experience preferred but not required.
• Knowledge of Medicare, Medi-Cal, managed care, or private insurance billing practices is a plus.
• Strong verbal and written communication skills.
• Ability to communicate professionally with insurance representatives, residents, and responsible parties.
• Excellent attention to detail when verifying demographic and insurance information.
• Strong organizational and time-management skills.
• Ability to manage multiple accounts and deadlines in a high-volume office environment.
• Basic computer skills and proficiency with Microsoft Office.
• Experience with PointClickCare or another healthcare billing system preferred.
• Ability to maintain professionalism and strict confidentiality.
• Dependable attendance and a team-oriented attitude.

Physical Requirements

This position requires frequent sitting, speaking, hearing, reading, data entry, and prolonged computer and telephone use. Occasional standing, walking, and lifting of files or office supplies weighing up to 25 pounds may be required.