Business Office Manager

Essential Duties

Revenue Cycle & Financial Operations

• Manage and maintain accurate daily census reporting, including status changes
• Oversee RFMS system utilization and ensure data integrity
• Process and approve write-offs and resident refunds in accordance with policy
• Run and verify monthly insurance eligibility
• Lead private pay collections, including follow-up on outstanding balances and bad debt
• Supervise all aspects of billing, accounts receivable (AR), and accounts payable (AP)
• Generate and distribute monthly billing statements and reports
• Ensure timely and accurate cash posting
• Conduct routine triple-check processes prior to billing submission
• Coordinate and complete all month-end close activities
• Manage system uploads and data transmissions
• Oversee mailing of resident statements and collection letters
• Obtain and track deposits for new admissions/move-ins

Cash Handling & Trust Management

• Prepare bank deposits and reconcile financial transactions
• Manage and reconcile petty cash
• Assist with resident trust accounts, including maintaining balances and distributing monthly statements

Operational & Administrative Support

• Maintain and support business office systems and processes
• Attend stand-up or leadership meetings as requested by the Executive Director
• Support community operations through cross-functional collaboratio

Supervisory Requirements

• May provide or assist with team supervision at the direction of the Executive Director
• Ensure compliance with all applicable federal, state, and payer regulations
• Partner with leadership to improve revenue cycle outcomes and operational efficiency

Qualification

Education and/or Experience

• High school diploma or equivalent required
• Minimum of one (1) year experience in a long-term care or senior living environment preferred
• Strong understanding of billing, collections, and payment processes in healthcare
• Experience with RFMS or similar billing systems preferred
• Knowledge of PCC and Workday systems is a plus

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

• To perform this job successfully, an individual must have knowledge in clerical functions and computer literacy.
• Proficiency in Excel is preferred Must be able to type a minimum of 40 words per minute and use a 10-key calculator.
• Must have knowledge of office machines and equipment.

The essential functions of this position require

• Prolonged use of computers
• Frequent standing, walking, reaching, pushing, and pulling
• Occasional sitting
• Frequent communication (talking and hearing)
• Ability to lift up to 50 pounds
• Physical activities such as climbing, balancing, stooping, kneeling, or crouching
• Visual abilities including close, distance, color, peripheral, and depth perception

Work Environment

• The work environment is typically low to moderate noise level
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Additional Information

• This job description is intended to describe the general nature and level of work performed.
• It is not an exhaustive list of all responsibilities, duties, or skills required.
• Management reserves the right to assign or reassign duties and responsibilities at any time based on business needs.