Business Operations Associate

Position Summary

Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable child care providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.

Wonderschool is seeking a highly strategic and results-driven Business Operations Associate to play a key role in supporting the executive team and driving business efficiency across the organization. This position will provide high-level operational support, including overseeing key business initiatives, managing complex projects, streamlining internal processes, and acting as a liaison between senior leadership and departments. The ideal candidate will combine strong operational expertise with a high level of initiative and leadership skills.

Responsibilities

• Strategic Oversight: Support senior leadership (CEO/Executive Team) in developing and executing business strategies. Assist with setting organizational goals, tracking progress, and ensuring alignment across departments
• Cross-Functional Leadership: Act as a point of contact between senior leaders and various departments (e.g., HR, finance, marketing, operations), ensuring smooth communication and effective project execution across teams
• Project & Initiative Management: Oversee and manage key business projects from inception to completion, ensuring that goals are met on time, on budget, and with high quality. Manage project timelines, resources, and stakeholder expectations
• Executive Support: Provide high-level operational support to the executive team, including preparing presentations and reports and ensuring alignment on priorities.
• Process Optimization: Identify inefficiencies in workflows and propose process improvements to enhance operational performance across teams. Streamline internal processes to support business growth and scalability
• Performance Metrics & Reporting: Create and monitor key performance indicators (KPIs) to assess business performance. Regularly report insights to the leadership team and recommend actionable steps based on data-driven analysis
• Problem Solving & Decision Support: Proactively identify business challenges and operational bottlenecks. Work directly with leadership to find solutions and implement changes that improve the overall business performance
• Organizational Alignment: Foster alignment between departments and the executive team, ensuring that organizational priorities are clearly communicated and executed at every level. Lead cross-functional meetings and initiatives to drive focus and collaboration

Required Qualifications

• 2+ years of experience in management consulting, investment banking, venture capital, business operations, or a strategic role at a high-growth startup
• Must have strong leadership and team-building skills; and ability to collaborate cross-functionally in an effective manner
• Strategic thinker with the ability to see the big picture and make decisions that drive the business forward
• Demonstrated ability to build and automate with AI tools
• Expert MS Excel / Google Sheets skills - candidate should be comfortable with financial modeling and working with large amounts of data
• 5-6 days a week in office in Rincon Hill, San Francisco, with travel as needed

Benefits

Wonderschool offers a competitive benefits package, including the following:

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
• A flexible PTO plan, paid holidays, and mental wellness days
• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals