Business Operations Lead

The Role

We are seeking a full-time Business Operations Lead to own the day-to-day execution that keeps our platform running across 5+ health center clients. This is a high-ownership role at the center of how we deliver for clients - from data management and patient communication to client onboarding and QA.

You will work directly with our Head of Product and interact regularly with our engineering team. We are small, we move fast, and we are doing work that has a direct impact on patients. The right person is someone who is comfortable in the weeds, exercises real judgment, and genuinely cares about the communities our clients serve.

What You'll Do

Client and Patient Operations

• Manage operational workflows across multiple health center clients, ensuring data accuracy and timely follow-through
• Handle inbound patient responses to outreach campaigns - responding to general questions, providing guidance, and escalating appropriately
• Support new client onboarding across use cases: coordinating approvals, managing communication templates, and ensuring a smooth go-live

Product Execution and Project Management

• Own QA across outreach campaigns before they reach patients - reviewing content, flagging issues, and working directly with the engineering team to resolve them
• Translate client feedback and QA findings into clear, actionable tickets for engineering
• Support light product improvements - reviewing changes, providing feedback, and helping move smaller updates through to implementation

Supporting Marketing and GTM

• Help create sales and marketing collateral - one-pagers, decks, and other materials to support outreach and client conversations

Required Qualifications

• 3-5 years of experience in a healthcare, health tech, or healthcare operations environment
• Hands-on experience with product QA or user acceptance testing - you have worked closely with a technical team to review and ship software
• Experience supporting client onboarding or implementation at a software company - you know what it takes to get a client live
• Strong written communication skills, especially for sensitive or patient-facing content - clear, warm, and accurate
• Comfortable working with data - you can manage structured workflows, catch errors, and keep things organized across multiple workstreams
• Detail-oriented - you catch things other people miss and care about getting it right before it reaches a patient
• Self-directed - you can manage multiple priorities without needing someone to check in on you daily
• Comfortable with ambiguity: we are early stage, processes are still being built, and priorities shift - you thrive in that environment, not in spite of it

Preferred Qualifications

• Direct experience at an FQHC, Medicaid managed care plan, or health tech company serving safety-net populations
• Familiarity with patient communication or outreach workflows in a healthcare setting
• Exposure to early-stage startups or fast-moving product teams

What We Value

• Mission-Driven: You care about equitable access
• Operational Discipline: You work through complexity and complete tasks consistently
• Detail-Oriented: You catch things before they reach a patient
• Self-Directed: You manage priorities without needing daily oversight
• Collaborative: You share insights that help us improve
• Comfortable with Ambiguity: You build process where none exists

How to Apply

Please submit your resume and a brief note describing your experience in healthcare operations and what draws you to BridgeHealthAI's mission. We review applications on a rolling basis and will reach out to strong candidates for an introductory conversation.

Diversity and Inclusion

BridgeHealthAI is committed to building a diverse and inclusive environment. We welcome applicants from all backgrounds, including those with lived experience navigating the safety net. If you are passionate about the mission but do not meet every preferred qualification, we encourage you to apply.