Business Solutions Associate

About the role

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the role

Diptyque - Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris' 5th arrondissement at 34 Boulevard Saint Germain.

The Business Solutions Associate supports the Business Solutions team in delivering, maintaining, and improving critical business applications across retail, e-commerce, finance, and supply chain operations.

Reporting to the Business Solutions Manager, this role focuses on execution, coordination, and operational support across systems such as ERP, POS, EDI, and related integrations. The Associate plays a key role in ensuring system stability, supporting users, and driving continuous improvement initiatives.

The current job description may not fully capture the scope and expectations of the role, which may include additional responsibilities as assigned.

Key Accountabilities and Responsibilities

Business Applications Support & Operations

• Provide day-to-day support across core business applications (ERP, POS, EDI, and other integrated systems)
• Act as first-level business support when issues are not covered by external partners
• Track, triage, and follow up on tickets with external vendors and internal stakeholders
• Communicate effectively with users regarding issue status, resolution timelines, and workaround

Examples

• Inventory period closing support, reconciliation activities, and operational adjustments
• POS user management and troubleshooting reporting discrepancies
• Monitoring invoice or transaction status across financial systems

Incident Management & Vendor Coordination

• Coordinate issue resolution with external partners (e.g., ERP, POS, EDI vendors)
• Escalate critical issues to the Business Solutions Manager when required
• Ensure timely follow-up and accountability from vendors
• Maintain clear documentation of recurring issues and resolutions

Continuous Improvement & Enhancements

• Support small to medium initiatives and system enhancements
• Perform testing, validation, and coordination for system updates and improvements
• Investigate recurring issues and propose improvement actions
• Contribute to process optimization and system efficiency

Examples

• NAV improvements (fields, dimensions, workflows)
• Reporting enhancements and process automation
• Ongoing improvements in warehouse or retail processes

Solution Coordination (ERP/POS/EDI/Interfaces)

• Assist in maintaining and improving core business systems:
• ERP (NAV and integrations with WMS)
• POS systems
• EDI and data exchange flows
• Coordinate enhancements, testing, and documentation activities
• Support master data updates (customers, vendors, items)
• Ensure alignment between systems and business processes

Interface Monitoring & Data Integrity

• Monitor system interfaces and data flows
• Identify anomalies, investigate root causes, and coordinate resolution
• Ensure data accuracy across systems and support reconciliation efforts
• Contribute to maintaining monitoring tools and reporting

Project Support

• Support the Business Solutions Manager in project execution and delivery
• Coordinate tasks, track progress, and assist with documentation
• Participate in testing cycles (UAT), deployments, and business rollouts

Requirements and Qualifications

Experience

• Bachelor's degree in Information Systems, Business Administration, Finance, or related fields
• 2-5 years of experience in business systems, IT applications, or functional support roles
• Experience in retail, e-commerce, or supply chain environments is a plus

Technical & Functional Skills

• Familiarity with ERP systems (e.g., Microsoft Dynamics NAV or similar)
• Understanding of POS, EDI, or system integrations is a plus
• Strong analytical and troubleshooting skills
• Ability to manage multiple tasks and priorities in parallel

Soft Skills

• Strong communication skills with both technical and business stakeholders
• Structured, detail-oriented, and proactive approach
• Ability to work in a fast-paced, multi-vendor environment
• Ownership mindset with strong follow-through

Key Success Factors

• Ability to drive issues to resolution and hold vendors accountable
• Strong operational rigor and attention to detail (critical in your environment)
• Effective coordination across business teams and external partners
• Continuous focus on process improvement and system reliability

Position Scope & Evolution

This role is designed to grow over time depending on experience and performance, with potential progression towards:

• Increased ownership of specific applications (ERP, POS, EDI)
• Lead role on small to mid-size projects
• Expanded involvement in business solution strategy

Diptyque Commitment

• Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected.
• We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success.
• Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

Pay and benefits

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Diptyque is committed to diversity in all its forms and considers each application carefully.