Business Support Specialist, Technical Writer

About the role

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

• Location: USA - Lithia Springs, Riverside Pkwy HYBRID
• Division: Solutions
• Job Posting Title: Business Support Specialist, Technical Writer
• Time Type: Full Time

Position Summary

The Business Support Specialist, Technical Writer will work hand in hand with global team to define, manage, and control all documents, training tools, visual aids and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions.

This position will also work with the subject matter experts to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.

The BSS will be required to assist in internal audits and help with readiness confirmation utilizing the internal audit templates throughout the business function as it works to support the Pandora requirements. This position will be required to travel occasionally.

Essential Duties and Responsibilities

• Coordinate alignment regarding SOP updates.
• Manage the timeliness of document review annually as per the customer requirement.
• Work with SME's to audit documented SOP's to SWI's for accuracy.
• Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures
• Receive SOP’s from the client and organize for transference to SWI templates
• Write simplified SWI’s by utilizing SOP’s
• Update SWI’s by working with site leadership, SME’s/Operations leaders
• Support teams in writing Playbooks for leadership roles and/or programs
• Submit drafts to SME’s for approval
• Track document update closure for timely implementation
• Excel with office applications in which technical writing and document control are developed and managed
• Coordinate internal meetings with vested parties regionally and site specifically if necessary
• Understand reporting and effectively communicate to leadership current status of documentation
• Support the quality team with internal audits

Other duties as deemed necessary by manager

Required Skills & Competencies

The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, 1-2 years of related experience, be proficient in organizational skills, language and mathematical technical writing, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications.

• They should be able to orchestrate multiple projects with project management experience a plus.
• They must be able to manage execution and to prioritize as demand dictates.
• They will be professional, career driven, detail oriented and have strong computer skills.
• They will prepare detailed work instructions for operations and coordinate with SME’s for approvals and updates.

Microsoft Office & G Suite expertise a plus

Certificates & Licenses: Must have a minimum A.A/A.S or equivalent hands-on experience

Working Conditions

Mixed office and operational environment

Physical Effort

Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.

• Mental Effort
• Sustained concentration and analytical effort
• Other
• Regular Travel or Weekend/Overnight Shifts

Additional information

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Pay and benefits

For this position, the expected base pay range is $75,000.00 – $85,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the

DSV Benefits Showcase

. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

• Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• It is a place where people, careers and ideas keep moving forward.
• We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

• Start here. Go anywhere
• This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
• Visit dsv.com and follow us on
• LinkedIn,

• Instagram and
• Facebook
• #StartHereGoAnywhere #LifeAtDSV