Business System Analyst - Pharmaceutical

About the role

This role connects the Sales organization with the business and laboratory systems that support it. Working across Salesforce, CRM, LIMS, ELN, and other digital platforms, the position turns sales and operational data into reports, dashboards, and forecasts, while making sure the systems behind that data are configured, supported, and adopted effectively.

Acting as a liaison between sales, laboratory, business, and IT teams, the role gathers and translates business requirements, supports end users and training, and drives process improvements that strengthen both sales performance and laboratory operations. Job Functions: Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review/performance meetings.

Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals; analyze performance against goals to identify trends and areas of weakness. Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Sales teams with Salesforce data management. Assist with dashboard maintenance and CRM data quality initiatives.

Provide support for Salesforce, LIMS, ELN, and other business applications. Participate in user acceptance testing (UAT), validation activities, and deployment of system changes. Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories.

Qualifications & Requirements

Bachelor's degree or equivalent experience. Experience in pharma, laboratory, testing industry, or commercial operations. Familiarity with LIMS, Salesforce, or document workflow systems. 2+ years of experience with CRM systems (Salesforce preferred). Excel: intermediate level required, advanced preferred (data analysis, pivoting reports into usable files) LabVantage Laboratory Information Management System (LIMS) - Proficient user-level skills

Additional Information

Our Benefits We care about your total well-being and will support you with the following, subject to your location and role. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.

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