Business Systems Analyst - Core Banking Technology

About the role

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview

We are seeking an experienced Senior Business Systems Analyst (BSA) to support, enhance, and optimize critical banking technology platforms and business processes. This role serves as a key liaison between business stakeholders and technical teams, translating complex banking requirements into scalable technology solutions. The ideal candidate brings strong analytical and problem-solving skills, experience supporting core banking or financial services systems, and the ability to lead initiatives across large-scale enterprise environments.

Business Analysis & Requirements

• Partner with business units across Retail Banking, Commercial Banking, Digital Banking, Payments, Wealth, and Operations to gather, analyze, and document business and technical requirements.
• Translate business needs into detailed functional specifications, process flows, use cases, and data mappings.
• Facilitate requirements workshops, stakeholder interviews, and gap analyses.
• Identify opportunities for process improvement, automation, and operational efficiencies.

Systems Analysis & Support

• Analyze system functionality, configurations, and business processes to support ongoing enhancements and issue resolution.
• Evaluate impacts of proposed changes across upstream and downstream applications.
• Troubleshoot system issues and coordinate resolution with development teams, vendors, and support partners.
• Perform root cause analysis and recommend long-term solutions.

Solution Design & Delivery

• Collaborate with developers, architects, and project teams to design scalable solutions aligned with enterprise standards.
• Create and review functional design documentation and assist with technical specifications.
• Ensure solutions meet business objectives while supporting operational and regulatory requirements.
• Participate in solution reviews, system enhancements, and implementation planning.

Testing & Implementation

• Develop test strategies, test plans, and test cases.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management activities.
• Coordinate validation efforts for system enhancements and production deployments.
• Support post-implementation reviews and continuous improvement initiatives.

Stakeholder Engagement

• Serve as a trusted advisor to business partners regarding system capabilities, risks, and solution options.
• Communicate effectively with technical and non-technical stakeholders.
• Facilitate cross-functional discussions and drive consensus among diverse stakeholder groups.
• Mentor junior analysts and contribute to best practices across the team.

Data & Integration

• Analyze data flows between enterprise applications and downstream systems, including reporting, payments, customer information, and financial systems.
• Support integration initiatives involving APIs, batch processing, file-based interfaces, and middleware technologies.
• Perform data analysis, reconciliation, and validation activities to ensure data integrity.
• Support compliance, audit, and risk-management requirements.

Required Qualifications

• Strong understanding of banking or financial services operations, including deposits, payments, customer information management, lending, or related financial processes.
• 5+ years of experience as a Business Systems Analyst, Systems Analyst, or related role within banking, financial services, or a highly regulated industry.
• Strong understanding of banking operations, including deposits, payments, customer information management, lending, or related financial processes.
• Experience gathering requirements and translating business needs into functional and technical specifications.
• Experience with SQL, data analysis, and data validation.
• Experience supporting system integrations, APIs, batch processes, or enterprise application ecosystems.
• Strong knowledge of Software Development Life Cycle (SDLC) methodologies, including Agile, Waterfall, or hybrid environments.
• Demonstrated experience with business process analysis, documentation, testing, and implementation support.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• 7+ years of Business Systems Analysis experience in banking, financial services, fintech, or enterprise technology environments.
• Experience with core banking, financial services, payment processing, or customer information systems.
• Familiarity with enterprise data models, reporting platforms, and system integrations.
• Experience working with third-party vendors, managed service providers, or software implementation partners.
• Familiarity with mainframe-based systems, legacy platforms, or modernized banking technology environments.
• Knowledge of API technologies, middleware platforms, and modern digital banking ecosystem

Pay and benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,600.00 - $119,300.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America