Business Systems Analyst II

Essential duties include the following

• Analyzes business problem statements and develops solutions for small to medium scale software systems projects.
• Transforms business needs into business, functional, non-functional, user, and testing requirements for use by the Information Technology department.
• Reports and communicates requirement progress to stakeholders as input to project status report.
• Reviews test strategy, test plans, and test cases to ensure requirements are met; and supports Software Quality Assurance and User Acceptance Testing teams as needed.
• Reviews defects and coordinates with both internal and external customers to determine priority of fix and manual work-around.
• Provide review and technical support of file layout and mapping questions to external customers.
• Partner with internal clients for successful and on time client on-boarding.

Serious candidates will possess the minimum qualifications

• Some college course work in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment.
• Bachelor's Degree in Business Administration, Information Systems, or related field preferred.
• At least three (3) years as a Business Systems Analyst I, or related business application support experience in an Information Technology, Insurance, or Financial Services environment.
• Proprietary application support such as Cotrak and FocusNet preferred.
• Strong understanding of assigned business applications, such as Cotrak, FocusNet, or LossTrack.
• Working knowledge of process models and requirements documents and reporting.
• Familiarity with data content and structures for systems supported.
• Working understanding of and the ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.
• Strong facilitation, negotiation, and conflict resolution skills.
• Strong customer service focus.
• Strong interpersonal, organizational, and presentation skills.
• Excellent in verbal and written communication skills.
• Proficient computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel, including Visio, Access, and Project.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Certification of Competency in Business Analysis (CCBA) preferred.
• Able to maintain job knowledge expertise by attending technical conferences, seminars, association meetings/groups, and the like to maintain an understanding of business processes and related systems for supported business units.
• Able to sit for long periods of time performing sedentary activities such as analyzing workflow, developing reports, or other duties.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.
• Able to understand and apply business vision and direction.
• Able to deal effectively with internal and external customers.
• Collections background or experience preferred.
• Strong time management skills.
• Ability to explain technical challenges or requirements to clients.
• Experience with Temenos is a plus.

Swbc offers*

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• Please note, SWBC does not hire tobacco users as allowed by law.