Business Systems Analyst (Library Services)

About the role

Ingram Content Group (ICG) is hiring for a Business Systems Analyst (Library Services) to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will collaborate with stakeholders and IT to breakdown business processes into solutions that are scalable and flexible to support Ingram Library Services' changing needs. You'll use agile practices to document and communicate change management.

Part of your responsibility will be to manage projects and IT changes to ensure strategic alignment, successful completion, and on-going success. You will be expected to develop a deep understanding of current systems and processes. As the Business Systems Analyst, you'll create detailed technical specifications for bug fixes, application enhancements, and new application features.

You'll also participate in defining functional requirements via interaction with various areas of the business. In addition, you will act as the internal liaison to verify accuracy of deliverables compared to documented requests, best practices, and Quality Assurance.

Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications

• Bachelor's degree in Business, Computing, Digital Media or related field OR directly related year for year experience
• 1 year of experience in business analysis, applications

Preferred Skills

• Experience working with JIRA, Zendesk or related software systems

Key Responsibilities

• Collaborate across teams to create shared understanding of the problem to be solved
• Assists in translating business requirements into technical requirements, including scope definition, detail, and process flows
• Documents functional specifications using a variety of tools, including word processing, spreadsheets, and drawings to support findings
• Assists in QA testing as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed process or system.
• Acts as first level of support for questions surrounding performance, business logic and data related to ipage and Ingram supported order formats
• Monitor performance and report on success

Hiring Salary Range

$65,224 - $82,466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity.

With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

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• EEO Poster in English
• EEO Poster in Spanish