Business Systems & Operations Analyst, Supply Chain

What you'll do

• Own the product lifecycle management (PLM) platform from the business side, gathering requirements, prioritizing enhancements, and defining workflows, fields, naming, and taxonomy.
• Build and maintain the vendor compliance system of record, including document intake, verification, storage, status, expiration, renewals, exceptions, audit reports, and corrective action plans.
• Consolidate existing vendor compliance records into a verified baseline and establish clear standards for what must be on file by partner type.
• Build and execute test plans for system changes, lead user acceptance testing, and document release notes, known issues, and workarounds.
• Own the Time & Action calendar and support Product Development with milestone templates, seasonal setup, style data, and bill-of-materials completeness.
• Govern product data standards and run regular data-quality audits to resolve issues before they impact integrations, launches, or product pages.
• Own business-side integrations between the PLM and downstream systems, monitoring data flows, troubleshooting discrepancies, and partnering with Tech on field mappings and technical issues.
• Own user access, support, training, and documentation, while identifying and fixing the root cause of recurring system issues.

Experience we're looking for

• 3-5 years of experience as a business systems analyst, PLM administrator, product data manager, or similar role.
• Hands-on experience owning and configuring a PLM platform such as WFX, Centric, PTC FlexPLM, Bamboo Rose, or a comparable system.
• Experience building or managing a structured records process, including document requirements, storage, status, expiration, and renewal.
• Experience gathering requirements, leading user acceptance testing, rolling out system changes, and creating clear documentation and training.
• Working knowledge of how a PLM connects to an ERP and other downstream business systems.
• Familiarity with Time & Action calendars and bills of materials in a product development environment.
• Strong data skills, including SQL or advanced spreadsheet capabilities.
• Bonus points for apparel, footwear, or consumer products experience, and familiarity with NetSuite.

What you bring to the table

• You are highly organized and attentive to detail, especially when it comes to records, dates, data quality, and follow-through.
• You can translate business needs into clear requirements and communicate effectively with both technical and non-technical partners.
• You are comfortable owning a high-impact system and making thoughtful decisions about processes, priorities, and data standards.
• You approach support with a problem-solving mindset and look for the root cause of recurring issues rather than treating them as one-off tickets.
• You write clear, practical documentation that people can actually use.

Full Time Benefits & Perks

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• 401(k) match
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary - $90,000-100,000/annum (commensurate with experience)
• Eligibility to participate in Corporate Bonus Program
• Generous employee discounts!