Busser

About the role

Purpose: To assist servers in any way possible to ensure proper, prompt and courteous service to all guests.

Reports to: Executive Chef, F&B Manager and Food & Beverage Supervisors

Essential Functions

• Station set-up
• Stock needed supplies in side stands.
• Clean-up of coffee machines and prepared coffee.
• Set-up tea station.
• Get ice supply.
• Dust all tables to include table legs.
• Receive rolls and put in warmers.
• Put milk in refrigerators and set-up creamers.
• Pre-set breadbaskets lined with napkins.
• Pick-up linen.
• Check off and pick-up storeroom supplies.
• Set tables with clean, pressed linen, china, silver and glassware.
• Ensure furniture and floors are clean and arranged according to specifications.
• Assist servers during meal period.
• Remove any extra settings.
• Pour water.
• Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
• Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
• Must be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-shift meetings.
• Responsible for setting up restaurant area.
• Adhere to predefined drink service guidelines and responsible for beverage familiarization.
• Perform any other duties assigned by management.
• Maintain a neat and professional appearance following the Novotel Grooming Standards.
• Maintain an awareness of liquor costs and minimize waste, which may raise them.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the restaurant shift assigned.
• Must serve all guests in consistent manner, using the Novotel F&B Standards.
• Must be able to bus tables, and re-set the tables as needed.
• Must know the menu and be able to describe the items to guests.
• Must be able to resolve guests' issues and create an amazing experience.Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.
• Control heavy volume at the restaurant.
• Knowledge of hotel property.
• Inform the guest about buffets, hotel activities and community.
• Attend to and anticipate guest's needs.
• Greeting guests. Anticipate guest's needs to create an amazing experience.
• Assist with IRD when required
• Responsible to follow FIFO procedures at the bars.
• Label daily perishables
• Label dairy products
• Hotel Specific Essential Functions:
• Assist with IRD when required
• Assist with pool service when required
• Assist with lounge and mini bar services when required
• Tools and Equipment:
• Computer and printer, telephone, pen/pencil, kitchen utensils, cleaning supplies, hot dishes, plates,
• silverware, heavy trays, etc.
• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware,
• queen-mary cart, telephone, pen/pencil

Working Environment

• Interior and exterior of hotel, in the restaurant, lounge and kitchen areas, with exposure to
• extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Bus and set-up tables in the restaurant to improve services.
• Maintain a clean and attractive surroundings.
• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary.
• Occasional lifting up to 25 lbs. Pushing of supply carts, carrying trays

Additional Information

All your information will be kept confidential according to EEO guidelines.