Busser

About the role

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.

A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Busser/Attendant/Server Assistant is to provide a clean dining area bussing tables in an efficient, courteous and accurate manner.

Provide assistance to Bar/Lounge/Restaurant

• Obtain service area assignment(s) at the beginning of each shift. This can include working in the bar/lounge, dining room, private party areas & beverage storage areas.
• Promptly greet guests as they are seated and bring water to table.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Thank guests as they are leaving.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Washes dishes in the absence of the dishwasher and/or as directed by the servers and manager.
• Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

Creates 100% guest satisfaction through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

• Experience in similar position within an upscale restaurant environment is preferred;
• Excellent attention to detail;
• Must possess the ability to handle multiple tasks;
• Excellent communication and interpersonal skills;
• Must possess a team spirited attitude and a willingness to help;
• Ability to effectively communicate with department managers, team members and guests;
• Ability to retain and give general hotel information.
• Must possess a strong team spirit
• Must work well in stressful, high pressure situations

Physical Demands

• Will stand for long periods of time
• Proper lifting techniques required
• Ability to lift, carry, push, pull or otherwise move objects

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to lift 50 pounds regularly, pushing or pulling objects up to 100 pounds
• Ability to work under variable temperature conditions and can multi -task

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.