Busser - One World Observatory

About the role

LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE INFO | One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere.

Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse.

The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

The Role

The Busser plays an essential role in delivering an exceptional dining experience by maintaining a clean, organized, and guest-ready restaurant environment. This position supports front-of-house operations by resetting tables, assisting servers, maintaining dining and service areas, and contributing to efficient restaurant operations while creating a welcoming and memorable experience for every guest.

Essential Dutes and Responsibilities

• Maintain the cleanliness, organization, and overall appearance of the restaurant, dining room, service stations, and guest areas.
• Greet guests as directed and provide bread, butter, water, or other table accompaniments in accordance with service standards.
• Clear, clean, and reset tables promptly following guest departure to support efficient table turnover.
• Transport dishes, glassware, flatware, and service items to designated dishwashing and storage areas.
• Clean and sanitize tables, chairs, booths, floors, and surrounding dining areas between guest seatings.
• Assist servers with food delivery, beverage refills, table maintenance, and other service needs, particularly during peak periods and large parties.
• Respond promptly and professionally to guest requests, communicating service needs to the appropriate server or leader.
• Collaborate with hosts, servers, and other team members to maximize seating efficiency and deliver exceptional guest service.
• Provide guests with general information regarding One World Observatory, dining experiences, and nearby New York City attractions, as appropriate.
• Complete assigned opening, closing, and side work responsibilities.
• Attend required meetings and training sessions.
• Maintain a professional, courteous, and guest-focused demeanor in all guest interactions.
• Practice safe work habits by following all company safety policies, procedures, regulations, and required training.
• Perform other duties as assigned by leadership.

Supervisory Responsibilities

• None

Qualifications

To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required:

Education And/or Experience

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous restaurant, hospitality, or guest service experience preferred.

Skills and Abilities

• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events.
• Ability to thrive in a fast-paced, high-volume hospitality environment.
• Commitment to delivering exceptional guest service.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to follow instructions and adapt to changing operational priorities.
• Knowledge of restaurant service standards, table settings, and dining etiquette preferred.
• Ability to learn and communicate menu offerings accurately.
• Maintain professional appearance and personal hygiene standards.
• Ability to stand and walk for extended periods; frequently bend, stoop, kneel, reach, push, and pull; lift and carry up to 50 pounds; and work safely in a fast-paced environment.
• Ability to read, write, and communicate effectively in English.
• Basic computer literacy, including regular access to email for company communications.

Additional information

COMPENSATION $11.35 per hour + eligible gratuities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Working Conditions

Location: On-site (One World Observatory, NYC)