Cafe Retail Sales Associate

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

About the role

The Sale Associate is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

Non-essential Job Functions

• Attend seminars when needed.

Education and /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma, or GED required.

Additional Requirements

(Licenses, Certifications, Testing, etc.)

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC's 5 core Values and Mission Statement.

Knowledge of

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.

Ability to

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of team members and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to; include cash register system, credit card machines, and calculator.
• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.