CAGE & PLAYER'S CLUB CASHIER

About the role

The Cage & Player's Club Cashier is responsible for providing superior service to both the internal and external customer. They are also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

The Cage & Player's Club Cashier

• Cashes checks, money orders, cashier checks, coins or chips and TITO's for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issues players club cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Able to inform guests of and promote all aspects of the players reward program
• Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers.
• Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa.
• Maintains accountability over a cashier drawer.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease.
• Processes large amounts of currency for daily impressments of the Cage, TRUs, and ATMs.
• Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs.
• Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory.
• Transports currency and coin to impress appropriate areas.
• Understands the TRUs and ATM software programs in order to correctly enter data into systems.
• Works closely with Revenue Audit to ensure accurate reporting of TITO information
• Performs minor maintenance and troubleshoots minor problems related to the TRUs, Jetsorts, and ATMs. Changes ribbon and papers on all machines.
• Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRU's.
• Maintains the control and integrity of the Cage, TRU, and ATM inventory.
• Monitors and assists with dispatching slot machine service calls and jackpots.
• Performs all duties in a confidential manner.

Qualifications & Requirements

• Ability to balance bank at end of shift.
• Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Basic Math Skills.
• Strong organizational skills required.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• Ability to obtain the appropriate work authorization per gaming regulations.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

Additional information

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training