Call Agent, Bureau of Customer Support
- Pay
- $ 28.04
- Location
- Long Island City, NY · On-site
- Job type
- Full-time
- Level
- Entry level
- Experience
- 3+ years
- Education
- High school diploma or equivalent
- Listed
- 31 days ago
Skills & highlights for this role
- customer service
- public health information
- data accuracy
Also useful
- Vital Records
About the role
Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent.
Duties Will Include but Not Be Limited to
- The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfilment and other/General Information queues.
- Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail. Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity.
- Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status.
- Provide the community/callers with health education information, making appropriate referrals for counseling and testing.
- Disseminate information and service the public with information related to public health topics.
- Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website.
- Maintain and update databases computerized data/records; and analyze various data for accuracy.
- Handle emergencies and other ad hoc assignments.
- Perform other required duties/tasks as assigned.
Preferred Skills
- Strong customer service orientation
- Courteous telephone manner
- Excellent oral and written communication skills
- Basic computer literacy
- Spanish speaking a plus
Why you should work for us
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website
- Benefits: City employees are entitled to unmatched benefits such as:
- o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
- o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
- o a public sector defined benefit pension plan with steady monthly payments in retirement.
- o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Additional information
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Equal opportunity and legal notices
Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or.
From City of New York's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Call Agent, Bureau of Customer Support role at City of New York?
The Call Agent, Bureau of Customer Support posting at City of New York states compensation of $ 28.04. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the Call Agent, Bureau of Customer Support job at City of New York located?
This Call Agent, Bureau of Customer Support position at City of New York is located in Long Island City, NY (On-site). Always check City of New York's application page for specific state eligibility or relocation policies.
What qualifications are required for Call Agent, Bureau of Customer Support at City of New York?
For the Call Agent, Bureau of Customer Support role, City of New York highlights 3+ years of relevant experience; a high school diploma or equivalent; experience with customer service, public health information, data accuracy. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Call Agent, Bureau of Customer Support position at City of New York?
This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.