Call Center Customer Service Representative

Position Purpose

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Qualifications & Requirements

Education/Experience/Background

• High School Diploma/GED is required.

Knowledge/Skills/Abilities

• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training

• Must pass entry level test.

Physical Requirements

• Must be able to lift up to 30 pounds.

Benefits

Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.