Call Center Manager
- Location
- Greenville, SC · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- 30 days ago
Skills & highlights for this role
- call center operations
- performance metrics analysis
- employee coaching
- workflow improvement
Also useful
- collections operations
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits
GLS offers the below great benefits for your amazing work!
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
Who We're Looking For
We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.
You may be a great fit if you
- Have experience leading call center, collections, customer service, operations, or financial services teams
- Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities
- Enjoy coaching employees and developing top performers
- Can effectively manage accountability, performance conversations, and employee development
- Think critically, solve problems quickly, and make sound business decisions
- Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences
- Are highly organized and able to balance competing priorities in a fast-paced environment
From Global Lending Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Call Center Manager role at Global Lending Services, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Call Center Manager job at Global Lending Services located?
This Call Center Manager position at Global Lending Services is located in Greenville, SC (On-site). Always check Global Lending Services's application page for specific state eligibility or relocation policies.
What qualifications are required for Call Center Manager at Global Lending Services?
For the Call Center Manager role, Global Lending Services highlights experience with call center operations, performance metrics analysis, employee coaching, workflow improvement. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Call Center Manager position at Global Lending Services?
This listing links directly to Global Lending Services's Lever application page. You can apply directly on Global Lending Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.