call center nurse specialist

About the role

• Location: 12900 Foster Street, Suite 300 Overland Park KS 66213
• Duration: 6 Months (Possible Extension based on the business needs)
• Job Title: Call Center Nurse Specialist

Work Schedule: Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday

About the role

Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.

Essential Duties and Responsibilities

• Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance.

Other Job Functions

Performs other related duties as assigned or requested.

Scope of Position Responsibilities

For Funds, Costs or Profits: NA

For Supervision: NA

For Internal and External Relationships: Responsible for customer and patient interactions.

Scope of Position Responsibilities, Continued

• For Organization Influence: Limited - Works within the guidelines of a specific program.
• Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.

Required Education and Experience

• Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent.
• Advanced degree or certification preferred.
• Five years health care related experience generally preferred.
• RN licensure in the state(s) of practice required.

Preferred Education and Experience

• Bachelor's Degree in Nursing with advanced certification.
• Five years health care related experience.
• RN with Rx sales or clinical telephonic expertise.

License/Certifications

Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.

Additional Skills

• Analyze data
• Answer telephones
• Develop/maintain networks on a broad cross section
• Effective at group involvement
• Handle multiple tasks
• Compile data/statistics
• Establish filing system
• Input data into computer systems
• Use computerized spreadsheets to conduct analysis
• Problem solving
• Research information
• Strong communications-written and verbal
• Time management

Effective interpersonal, negotiating and communication skills required.

• Computer Skills
• Data entry
• Visual concentration on computer screens
• Multi-user computer systems
• Personal Computer
• Microsoft Office - Word, Excel, Microsoft Office

Working Conditions/Physical Demands

• Normal office environment
• Lifting under 10 pounds

Qualifications & Requirements

RN License for Kansas