Call Center Operations Manager

About the role

Customer Service Manager Role: Empathize. Communicate. Resolve. Lead.

Are you a passionate leader with a proven team management and operational excellence track record? Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting to work at our Coral Gables, FL location.

What You'll Do

• Inspire and Lead: Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel.
• Drive Success: Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations.
• Celebrate Excellence: Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards.
• Optimize Performance: Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement.
• Build a Stellar Team: Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values.
• Develop Leaders: Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success.
• Set Goals, Achieve More: Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives.
• Be the Client Advocate: Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth.
• Collaborate Across Teams: Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals.

What We're Looking For

Are you a driven leader passionate about people and performance? We're seeking a motivated individual who brings the following skills and experiences to our team:

• Customer Service Expertise: At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role where you've inspired teams to excel.
• Educational Foundation: A Bachelor's Degree in Business Management or a related field is preferred.
• Leadership Excellence: Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team.
• Communication Mastery: Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges.
• Adaptability in Action: Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities.
• Organized and Independent: A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease.
• Tech-Savvy: Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations.
• Dependable and Flexible: Reliability is non-negotiable. You have a stellar attendance record, are always punctual, and are adaptable to changing needs.
• Empathy and Approachability: Your positive attitude, approachability, and genuine care for others shine through, especially when navigating diverse or challenging situations.

If this sounds like you and you're ready to make a meaningful impact, we'd love to hear from you!

Compensation

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

Weekly Direct Deposit

Pay Starting At: $58,000

We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefit Highlights

• Paid Training
• Health/Dental/Vision & Term Life
• PTO (Start earning on day one)
• 401k
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks

Our Core Values

• Professionalism: We build trust through integrity, respect, and a commitment to excellence in every interaction.
• Agility: As the business world evolves, we adapt to challenges and opportunities while staying focused on our clients' needs.
• Innovation: By embracing cutting-edge solutions, we redefine customer experiences and create streamlined operations that set us apart.
• Growth Opportunities: Your potential is limitless here. We offer tailored growth paths to help you achieve your professional aspirations.

• We'd love to hear from you if you're ready to lead with purpose, inspire excellence, and grow in a supportive environment!
• Apply now to start your journey as an Operations Team Leader with Answering Service Care -where your talent is valued and your potential is limitless.