CALL CENTER SERVICES SUPERVISOR - SES - 60025503 - Economic Self Sufficiency Program

Apply Now »

Call Center Services Supervisor - Ses - 60025503

Economic Self Sufficiency Program

Date: Nov 4, 2026

E-Verify Website.

Requisition No: 887010

Agency: Children and Families

Working Title: CALL CENTER SERVICES SUPERVISOR - SES - 60025503 - Economic Self Sufficiency Program

Pay Plan: SES

Position Number: 60025503

Salary

$40,125.02 minimum. DCF Salary Policy will apply.

• Posting Closing Date: 11/16/2026
• Total Compensation Estimator
• Tool
• This is an Open Competitive Opportunity
• Class Title: CALL CENTER SERVICES
• SUPERVISOR
• SES – Customer Contact Center
• Department of Children and Families

The position will work from the DCF offices in one of the following locations: Miami, Tampa, Jacksonville, or Orlando, FL.

This position is not eligible for telework.

Multiple positions available.

This posting will be used to fill a position vacancy in Select Exempt Services (SES).

Salary

$40,125.02 annual minimum. Current employees will be compensated in accordance with the DCF Salary Policy.

This is a full-time position working 40 hours per week.

Required Qualifications

• Must have at least two (2) years of experience in a call center environment serving clients or customers AND
• Must have at least one (1) year experience in a leadership role as a supervisor or lead worker with significant duties performed as a mentor or monitoring the work of others.

Preference given to applicants with the following

At least one (1) year of experience within the past 10 years, working for the FL Department of Children & Families Economic Self Sufficiency (ESS) Program where the primary duties included determining eligibility, customer communication for government assistance programs, or training ESS employees.

What You Will Do

• This is an ESS Statewide Call Center Supervisor position. This is a professional position primarily responsible for the supervision of a call center unit that is responsible for providing support services for government assistance programs.
• The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining government assistance eligibility, monitoring, and measuring performance.

The primary duty of the incumbent in this position is to spend most of their time communicating with, motivation, training, and evaluating employees, planning and directing their work, and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.

Evaluates employees against established standards and takes appropriate actions when necessary (i.e., recognition, reward, corrective action, etc.).

Additional Information/Requirements

Incumbents may be expected to work during emergency situations or natural disasters.

The DCF Mission

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more about DCF please visit

Benefits for the State of Florida

• Working for the State of Florida is more than a paycheck.
• The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit

• The Candidate Profile (application) must be completed in its entirety.
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

Employment Disclosures

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
• We hire only U.S. citizens and lawfully authorized alien workers.
• Participation in the State of Florida

Direct Deposit

• Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Contact for more information.

Selective Service

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website:

Background Screening Requirement

Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.

Benefit Recovery Screening

Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed.

• Location: MIAMI, FL, US, 33128
• ORLANDO, FL, US, 32801
• TAMPA, FL, US, 33612
• ORLANDO, FL, US, 32803
• JACKSONVILLE, FL, US, 32207
• Nearest Major Market: Miami
• Apply Now »