Call Center Specialist

About the role

Powell is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office, in the city of Brea at our Service Champions Branch

We ask that our candidates have open availability, as shifts can vary anytime between the following times:

• Monday-Friday: 7am to 5pm
• Saturday: 7 am to 5 pm

Key Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications & Requirements

• 3-5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities - We promote from within.
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave
• Positive Work Environment: Supportive and team-oriented.

Work Environment

• This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time.
• Frequently operates a computer and other standard office equipment.
• Occasionally moves items up to 20 pounds.
• Ability to communicate and exchange accurate information with internal and external stakeholders is required.
• Must be able to work under centrally controlled fluorescent lighting.

#POW

Pay Range $20 - $24 USD

For more than 40 years, Powell Electric has been delivering exceptional electrical services throughout Southern California. What began as a one-person operation has grown into a thriving company serving more than 90,000 loyal residential and commercial customers.

When you join Powell Electric, you become part of a team that values professionalism, safety, quality, and customer satisfaction. Our licensed, insured, drug-tested, and background-checked technicians receive ongoing training to stay current with industry codes, technologies, and best practices. We equip our team with high-quality tools, equipment, and technology so they can perform at the highest level.

Supported by a dedicated 24/7 live dispatch team, our technicians have the resources they need to succeed while providing outstanding service to our customers. If you're looking for a stable company with a strong reputation, growth opportunities, and a commitment to excellence, we'd love to hear from you.