Call Center Supervisor
- Location
- Gainesville, GA
- Listed
- Today
About the role
The Call Center Supervisor is responsible for overseeing daily operations in a 24/7/365 environment to ensure high-quality service and operational efficiency. Collaborates with Call Center Manager and peer supervisors to provide seamless coverage across rotating shifts. Monitors real-time performance metrics, including service levels, adherence, quality, and customer satisfaction, to drive net promoter score results.
Provides coaching, development, and performance management to support agent success. Handles escalations and complex member/provider inquiries related to pharmacy benefits, claims, and prior authorizations. Ensures compliance with regulatory requirements and promotes a culture of accountability and continuous improvement.
From Procare Rx's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Call Center Supervisor role at Procare Rx, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Call Center Supervisor job at Procare Rx located?
This Call Center Supervisor position at Procare Rx is located in Gainesville, GA. Always check Procare Rx's application page for specific state eligibility or relocation policies.
How do I apply for the Call Center Supervisor position at Procare Rx?
This listing links directly to Procare Rx's application page. You can apply directly on Procare Rx's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.