Call Center Trainer
- Pay
- $50,000 – $65,000 per year
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 30 days ago
Skills & highlights for this role
- call center training
- sales techniques
- CRM workflows
- learning management systems
Also useful
- curriculum design
- train-the-trainer
Stated benefits & perks
- Health
- Dental
- Vision
- Life insurance
- Disability insurance
About the role
Full-Time | Fully Remote or Hybrid | $50,000-$65,000 base + annual incentive | 40 hours weekly within 7 AM-6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
- 2-5 years of call center experience in sales or customer service
- Hands-on experience delivering call center training, coaching, onboarding, or agent development
- Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
- Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
- Ability to create or improve training materials, scripts, job aids, or learning activities
- Proficiency with Google Workspace, presentation tools, and learning management systems
- Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You'll Do
- Facilitate virtual training for new and existing agents
- Coach agents through live call monitoring and roleplay
- Provide specific one-on-one performance feedback
- Develop and update training materials and sales exercises
- Use knowledge checks and practice to reinforce learning
- Identify root causes behind skill and performance gaps
- Document training outcomes and escalate performance risks
Preferred Experience
- Experience in a sales-driven contact center
- Experience measuring training effectiveness or agent performance improvement
- Curriculum design, train-the-trainer, QA, or performance-coaching experience
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.
Why Join Us
- Base salary plus annual incentive opportunity
- Fully remote work environment
- Health, dental, vision, life, and disability insurance
- 401(k)/Roth IRA match and paid time off
- Free counseling services, FSA offerings, and employee discounts
From Intellipet's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Call Center Trainer role at Intellipet, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Call Center Trainer role at Intellipet?
The Call Center Trainer posting at Intellipet states compensation of $50,000 – $65,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Intellipet's official career site.
Where is the Call Center Trainer job at Intellipet located?
Yes, this Call Center Trainer opening at Intellipet is listed as Remote (US). Always check Intellipet's application page for specific state eligibility or relocation policies.
What qualifications are required for Call Center Trainer at Intellipet?
For the Call Center Trainer role, Intellipet highlights 2+ years of relevant experience; experience with call center training, sales techniques, CRM workflows, learning management systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Call Center Trainer position at Intellipet?
This listing links directly to Intellipet's Greenhouse application page. You can apply directly on Intellipet's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.