Card Shuffler (Southfield, MI | $16/hr + Performance Bonus)

About the role

As a Live Shuffler, you will be responsible for shuffling, sorting and counting card games for all studio tables in a live streaming environment.

Essential Duties and Responsibilities

• Attend live gaming tables for card-change procedure according to the company's guidelines.
• Evaluate and keep track of the quality and visual look of the cards.
• Properly check and shuffle gaming cards at the card counting rooms (hereinafter, CCRs).
• Follow the internal shuffling procedure in the CCRs and all live gaming tables.
• Follow the work rotation schedule assigned when performing duties.
• Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in the gaming studios and other companies' premises caused by other employees or other causes.
• Inform Pitboss on time to replace and/or receive new cards or a deck of cards for each shift.
• Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date.
• Attend training courses/workshops as required and strive to improve technical skills continually.
• Assist with training new shufflers if required by the management.
• Follow any updates and amendments to the shuffling procedures.
• Keep a professional demeanour towards players.
• Maintain professional and clear communication with management and peers.
• Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
• Keep confidential information within the company's authorized individuals.
• Perform any additional duties as instructed by management.

Qualifications & Requirements

• High School Diploma / GED.
• Must be 21 years of age or older
• Basic computer skills- MS Office, electronic mail, etc.
• Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
• Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to deal with potential guest conflicts professionally, maintaining Playtech's guest service standards.
• Ability to deal, shuffle, sort cards, and other operating gaming equipment involving highly repetitive hand and arm movements.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Be able to wear assigned uniforms.
• Must be able to obtain a Michigan Gaming license.

Additional Information: PHYSICAL FUNCTIONS

• Prolonged sitting at counter highchair, and tables
• Prolonged standing for up to 2 hours at a time.
• ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen chat from 3 ft away.
• Ability to engage and communicate with customers while on a live table.
• Ability to lift up to 15 lbs.
• Ability to be on live cameras constantly with high beam lighting without protective eyewear

Compensation and Benefits

• Pay: $16.00/hr + up to $4.00 hourly performance bonus
• Vacation Days: 5 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K - 4% match