Care Coordinator - Manhattan - Chelsea

What You'll Get

• Competitive Pay: $17-$22/hour (based on experience)

Additional Compensation

• Team-Based Profit Sharing Bonus
• When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!

Comprehensive Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave

Professional Growth

• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT

Work-Life Balance

• Schedules released at least one month in advance
• Flexible Scheduling Options
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)

Other Perks

At Bond Vet, we believe the little things matter. We've designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.

• A Fur-ever Home Feeling: A welcoming, supportive culture where people-and their pets-truly belong.
• FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry.
• Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
• Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you're proud to be part of.
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
• Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.

What You'll Do

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

What We're Looking For

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Work Authorization

Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

Pay and benefits

At Bond Vet, we're proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job.

Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com

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Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.