Care Manager I, Homeless Services (Nashville, TN)

About the role

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Provide care management services to homeless or at-risk of homelessness consumers with severe and persistent mental illness and other team consumers.

About the role

Schedule: Mon-Fri, 8:00am-4:30pm

Salary

$43,000 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.

Responsibilities

• Continual assessment of consumers' needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure consumer's daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Meet productivity standards as indicated in the Policies and Procedures.
• Meet regularly with Care Management Supervisor (individual and group).
• Attend and facilitate morning and weekly team meetings as scheduled. Follow-up with the plan(s) developed in each meeting.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
• Develop and maintain relationships within family unit and friends.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts.
• Work within team environment agency-wide and in partnerships with homeless site staff.
• Responsible for attending all PATH required trainings.
• Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by Program Manager.
• All duties associated with Care Manager I.

Requirements

• Bachelor's Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• Candidates with a bachelor's degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

About You

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of the role they play on the team
• Can diffuse even high-tension situations comfortably

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathetic
• Good listener

Joint Commission Competencies

• Demonstrates effective communication skills with primary age group(s): Adults
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer's level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.

Benefits

Mental Health Cooperative offers a full comprehensive bene t plan for you to participate in. The following products are available:

• Medical, Dental, & Vision Insurance/Prescription Drug Coverage
• Health Savings Account
• Paid Paternity and Maternity Leave
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability and Supplemental Life Insurance
• Cancer Insurance, Accident Insurance, and Critical Illness Insurance
• Pet Insurance
• License renewal reimbursement
• 403b - Retirement Plan
• Calm App for medication and generous EAP resources available
• Gym membership discount
• Public Service Loan Forgiveness (PSLF) and HRSA eligible sites available
• 12 Paid Holidays and generous PTO