Trustbridge
Direct Workday career site

Care Navigator

Location
West Palm Beach, FL
Listed
Today

About the role

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate and customer-focused Care Navigator to join our team in West Palm Beach.

This full-time position works Monday through Thursday, 7:30 a.m. - 6:00 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life's most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You'll Do

  • Facilitate the conversion of referrals to admissions through completion of the intake process.
  • Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
  • Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
  • Maintain accurate records and documentation in accordance with organizational policies.
  • Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

What You'll Need

  • Associate degree preferred.
  • Three (3) years of experience in healthcare administration or customer service.
  • Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
  • Ability to handle a high call volume.
  • Strong communication, organization, and computer skills.
  • Bilingual (English/Spanish) preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida-including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

  • Full Life Care means caring for the whole person-body, mind, and spirit-with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
  • At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
  • Workplace Discrimination is Illegal.
  • For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal.
  • If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

Why Join Empath Health?

  • Fair, Competitive Pay: Your work has value, and we reward it.
  • Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
  • Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
  • Growth That Lasts: Advance through education, training, and tuition reimbursement.
  • A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
Equal opportunity and legal notices

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability.

Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact.

Read the original posting

From Trustbridge's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Care Navigator job at Trustbridge located?

This Care Navigator position at Trustbridge is located in West Palm Beach, FL. Always check Trustbridge's application page for specific state eligibility or relocation policies.

How do I apply for the Care Navigator position at Trustbridge?

This listing links directly to Trustbridge's Workday application page. You can apply directly on Trustbridge's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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