Care Team Assistant at Mental Health Walk-In Clinic - Casual

About the role

At Children's Wisconsin, we believe kids deserve the best.

Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places:

• Affiliation with the #4 children's hospital in the country (according to Parents magazine)
• Board-certified pediatricians (l earn what it means to be 'board-certified')
• Many locations spread throughout southeast Wisconsin
• Commitment to population health and an increased role for pediatricians in the care of children
• Doctors who are very active in their local communities
• Access to many health and wellness programs designed to keep kids safe and healthy

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

This position is located at our Milwaukee Main Campus Mental Health Walk-In Clinic.:

Job Summary

The Ambulatory Care Team Assistant provides clerical and clinical support for the operations for assigned clinics, including scheduling patient appointments and tests, managing phone calls and in baskets, assisting in maintaining the clinic environment and facilitating communication to support clinic workflows and operations.

Essential Functions

• Assists the clinical team to prepare for clinic by completing paperwork including questionnaires, assuring all necessary information, radiographs, and diagnostic studies are available for the clinic appointment, assists with workflow technology, and participates in the daily team huddles.
• Communicates with patients and families using excellent customer service and defined service standards while, ensuring confidentiality and privacy.
• Fosters an environment conducive to positive patient/family interactions and assures that service standards are met or exceeded. Provides service recovery when appropriate.
• Assists with clinic flow, monitoring patient location and wait time. Communicates with and supports providers and staff to maintain optimal clinic operations.
• Keeps leadership informed of unusual patient or employee situations, patient safety events, and operational problems within the clinical area.
• Utilizes the electronic clinical information systems to support clinic operations and patient care.
• Schedules patient appointments and diagnostic testing through the use of the computerized scheduling system. Assists the clinic team and leaders to monitor the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and managing the wait list.
• Manages scheduling related calls from Central Scheduling. Interacts effectively with all departments regarding the scheduling and triaging of appointments and patient related calls.
• May provide assistance to the rooming and clinical staff to schedule follow up appointments and tests.
• Assists the clinical team with telephone calls and documents information appropriately.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Bachelor's Degree preferred or
• Associate's Degree preferred

Experience

• 1+ years related experience required
• Healthcare experience preferred

Knowledge, Skills and Abilities

• Proficient data entry skills with accuracy and speed
• Ability to utilize Microsoft Office, Internet/Intranet, clinical and other information systems and technology
• Excellent interpersonal communication skills necessary to gather and share information with providers, patients, visitors, families, and team members in a courteous and confidential manner.
• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.

Additional information

This is a casual position requiring 4pm-8:30pm shifts M-F and 11:30am-8pm shifts on weekends. We ask for at least four shifts per month.