Career Navigator (Urban League Twin Cities), ACC Member

About the role

Note: This is a full-time ACC AmeriCorps position with Urban League Twin Cities

Position Overview

The Workforce Job Coach reports to the Workforce Director and provides direct service and program support under the guidance, supervision, and direction of the Workforce Director and designated program staff. The Workforce Job Coach works directly with program clients to support their access to programming and resources and to help them work toward program and client objectives and workforce goals.

The Job Coach assists with organizing and coordinating program activities, supporting clients in developing work plans and goals, and maintaining accurate and complete client documentation in accordance with established procedures and staff guidance.

Key Responsibilities

The ACC Member will

The Job Coach is responsible for supporting the delivery of client services and assisting clients with developing client work plans using SMART Goals.

The primary duties include

• Organizing daily activities based on established program and Workforce goals under staff direction.
• Documenting work and case notes in files and on client management systems in accordance with established procedures, confidentiality requirements, and staff guidance.
• Assisting clients with identifying and developing sustainable client goals and work plans, with staff oversight and review as appropriate.
• Attending community events on both sides of the river, including tabling, panels, and speaking engagements, to promote agency programs and presence in the communities we serve and share staff-approved program information and resources.
• Assisting staff with monitoring projects/programs and tracking progress toward established Workforce goals.
• Working with the Workforce Manager to share information about clients' progress and communicate any concerns or opportunities that have been identified for staff follow-up and decision-making.
• Gathering information and assisting with the preparation of requests for information from the Manager, Director, or CEO related to program activities and the Member's service responsibilities.
• Assisting staff with the development and delivery of digital literacy courses and related content for Microsoft Office Suite to help clients build digital skills that support workforce readiness.

Additional information

All service activities are performed under the guidance, supervision, and direction of the Workforce Director and designated program staff. The Member supports direct service delivery and program activities and does not independently manage Workforce staff or program operations, make eligibility or employment decisions, determine client case plans or service eligibility, or assume responsibilities otherwise assigned to paid employees. Staff retain responsibility for program oversight, case-management decisions, file compliance determinations, and supervision of employees.

Learning & Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort - travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

Requirements & Qualifications

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Eligibility

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Timeline

We are currently recruiting Members to serve from December 7th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1200 hours of service over the course of the term.

Application Process

• Submit Your Application: Complete the application on the next page to join our general talent pool.
• Host Site Review: Our host site organization will review your application, and invite those moving forward to interview.
• Lead For America Interview: Finalist candidates will be invited to interview with the Lead For America team.

Benefits & Perks

Full-time ACC Members receive

• A $23,300 living stipend (disbursed bi-weekly over the course of the service term)
• A $5,220 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute

Non-Discrimination

This institution operates in accordance with Federal and AmeriCorps civil rights and non-discrimination requirements. This program is available to all. All program documents, including compliance history information, may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact us at

Note: The ACC program does not offer part-time or remote member positions at this time.