CareerLink® Program Supervisor

About the role

If you are a motivated leader who enjoys helping people connect with meaningful employment opportunities, the CareerLink® Program Supervisor position with the Department of Labor & Industry offers a rewarding path. In this role, you will guide staff, support workforce development programs, and help improve services for jobseekers and employers. Your leadership will help build strong partnerships and positive customer experiences. Join a team that makes a difference in communities across Pennsylvania.

The CareerLink® Program Supervisor oversees staff, programs, and daily operations that provide employment and training services through PA CareerLink®. This position ensures quality service delivery, program compliance, staff development, and strong partnerships with workforce stakeholders. As a CareerLink® Program Supervisor, you will perform the following duties:

• Staff Leadership: Direct and prioritize staff assignments, evaluate work performance, approve leave, provide coaching, and support timely completion of duties
• Program Oversight: Manage workforce development programs and services, monitor compliance requirements, and support effective service delivery for customers and employers
• Team Coordination: Lead integrated teams, coordinate cross-training efforts, and promote seamless collaboration among PA CareerLink® partners
• Policy Guidance: Interpret regulations, legislation, and procedures, train staff on requirements, and monitor consistent application of policies
• Data And Reporting: Review reports, measures, and service data, prepare analyses and recommendations, and identify opportunities for improvement
• Stakeholder Engagement: Represent the organization at meetings and events, build professional relationships, and promote awareness of programs and services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• Five years of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability; or
• One year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability, and bachelors' degree; or
• Any equivalent combination of experience and training that included one year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.