Carrier Service Agent

About the role

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities

Maintaining Communication: Regularly touch base with your team of independent contractors to discuss their performance, address any concerns, and provide support as needed. Utilize various communication channels such as phone calls, emails, and possibly even a dedicated messaging platform for quick updates.

Empowering Team Members: Provide comprehensive insights into the contractors' performance metrics, such as delivery times, efficiency, and customer satisfaction ratings. Offer guidance on areas where they can improve and share successful strategies from other team members.

Developing Relationships with Drivers: Act as a liaison between the drivers and the company, addressing any issues or challenges they encounter on the road promptly and effectively. Offer support and mentorship to help drivers grow professionally and feel valued within the organization.

Monitoring Freight Movements: Keep a close eye on the progress of freight shipments to ensure they are on schedule and meet specified delivery deadlines. Use tracking systems and software to stay informed about any potential delays or issues that may arise during transit.

Communicating Delays to Customer Service: If there are any disruptions or delays in freight movements, promptly communicate these to the customer service team so they can notify affected customers and manage expectations accordingly. Being the Voice of the Driver: Advocate for the needs and concerns of the drivers within the company, ensuring their voices are heard and respected in decision-making processes.

For qualifications and requirements, you're looking for someone with relevant experience in transportation, strong leadership skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. The refusal to lose mentality suggests you're seeking someone who is highly motivated and committed to achieving success, even in the face of challenges.

The job location is in Nashville, TN, with regular office hours from Monday to Friday, along with occasional Saturday shifts to accommodate business needs. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.