CASE MANAGEMENT SUPERVISOR

About the role

YOU MUST BE PERMANENT IN THE BENEFIT OPPORTUNITY SPECIALIST CS TITLE, OR IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Customized Assistance Service (CAS)/Home Visit Needed (HVN) Homebound (HB) Benefits Access Center 90 operates the Human Resources Administration's (HRA) Benefit and Supplemental Nutrition Assistance Program Centers, administering temporary cash assistance, SNAP benefits, medical assistance, etc., for clients who have a health or mental health condition when applying for or receiving assistance. The CAS/HVN/HB Center 90 works to help with clients who requested or have approved HVN/HB status, to reach their maximum level of self-sufficiency and overcome any barriers.

CAS is requesting to hire one (1), Associate Benefit Opportunity Specialist I (ABOS I), who will utilize supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Benefit Center and its components for applicants and participants.

Under the direction of the Associate Benefit Opportunity Specialist II, the supervisor is responsible for supervising a team of BOS staff, who handle the entire Application and Recertification process for cases with HVN/HB status. These functions include eligibility determination for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Emergency Requests (One Shot Deal), Recertifications, interviews (in-person and via telephone), and other related services to persons in need, to promote individual and family self-sufficiency.

• Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.
• Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.
• Supervises staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.
• Prepares daily and weekly statistical reports on work performed, as well as, monthly audits.
• MonitoR time and leave for all reporting staff to ensure adequate coverage for servicing clients. This includes approving time sheets and vacation requests.
• Train, develop and coach staff on updates to HVN/HB policies and procedures.
• Assist with guidance on difficult cases. This may include working with advocates to ensure client documentation is received to support eligibility requirements.
• Supervise a team of BOS who provide service for those clients who walk-in or telephone the center.
• Provide disciplinary oversight to all assigned team members.
• May conduct field visits.

Hours/Schedule: 9:00am-17:00pm (Flexible)

Qualifications & Requirements

• A baccalaureate degree from an accredited college; or
• A four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either:

Additional information

a. Interviewing, determining eligibility for and/or providing client benefits and services; or b. Interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.

• College credit from an accredited college may be substituted for this experience based on 30 semester credits for 6 months of work experience.