Case Manager 1 - Coverage Team

About the role

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range

• $29.29 - $36.03 Hourly
• Department: Department of County Human Services (DCHS)
• Job Type: Regular Represented
• Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified)

November 17, 2026

Overview

THIS WORK MATTERS!

The Case Manager 1 position is responsible for assisting individuals with Intellectual and Developmental Disabilities not currently enrolled in funded services, which involves educating them about the IDD program, providing initial choice advising, and connecting them with community resources. The CM1 conducts person-centered interviews, creates personalized annual summary plans, maintains regular contact, and documents case activities. This role is dedicated to serving individuals not currently receiving funded IDD services. Additionally, the CM1 will handle various administrative tasks.

As the Case Manager 1, other duties will include

• Schedule and facilitate choice advising meetings with families and individuals
• Conduct home visits to obtain necessary signatures on initial paperwork
• Ensure completion of all demographics in Velma
• Provide guidance and assistance to individuals needing to apply OR reinstate medical/cash benefits, housing assistance
• Manage a caseload of clients not in funded services within the IDDSD
• Develop and complete Annual Summary Plans with clients and families
• Maintain case records and document all actions in accordance with IDDSD, federal, state policies, utilizing appropriate computer applications
• Report potential protective services issues, and provide initial information to assist investigations
• Support clients in accessing or reinstating Medicaid benefits
• Document visits, meetings, and discussions with eligible individuals
• File all initial paperwork, including state plan, return calls and emails
• Provide consultation to colleagues across all classifications and to staff of partner programs/agencies.
• Stay abreast of all policies and procedures for administered programs, and continually enhance professional skills, knowledge, and abilities.
• Support with managing/confirming purchasing request, requesting no contact letters and/or notice of planned actions (NOPAs), Incident Report (IR) Reviews, CAM entries, filling out residential referral documents, mainting team spreadsheets/data, processing RFI (ONE) requests, and assisting with extreme weather event contacts

Additional information

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*

Education/Training

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• High School Diploma or GED
• Two (2) years of paraprofessional-level experience providing assistance and services to human services/social service clients, including individuals with Intellectual Developmental Disabilities
• Must pass a criminal background check

Preferred Qualifications/ Transferable Skills*

• You do not need to have the following preferred qualifications/ transferable skills to qualify.
• However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.
• Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Required

Application Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application.

• Attach a Resume demonstrating you meet minimum qualifications; OR
• Attach a Cover Letter addressing the following:
• Demonstrate your experience working with diverse, vulnerable populations; and
• How do you meet the qualifications for this position;
• Why you are interested in the position

Additional information

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

• Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --
• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday. Before you apply, please make sure to do the following:
• Navigate to your profile in Workday (see: My Career Profile) and click on the "Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
• When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
• Do not click the "Submit" button before you upload your documents.

After You Apply

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• Resume and Cover Letter Review
• Phone screen
• Consideration of top candidates
• Language assessment
• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Details

Hybrid Telework: This position is designated as "hybrid telework," meaning you will be working both remotely (from home) and in person at an onsite location.The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland OR 97209.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response.

During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter: Nicole Cole

Phone

Application information may be used throughout the entire selection process. This process is subject to change without notice.