Case Manager

About the role

• Position Title: Case Manager
• Location: On Site – Springfield, Massachusetts
• Department: Clinical Services
• Reports to: Clinical Director

Position Overview

The Case Manager plays a key role in delivering therapeutic and psychoeducational services to clients within a structured treatment program. This position involves facilitating group sessions focused on addiction recovery, coping skills, relapse prevention, and life skills. The ideal candidate will be engaging, compassionate, and skilled in guiding group discussions in a safe, supportive, and structured environment.

Key Responsibilities

Group Facilitation & Therapeutic Support

• Lead daily group therapy sessions using evidence-based curricula.
• Deliver psychoeducational programming on topics such as addiction, trauma, emotional regulation, communication, and relapse prevention.
• Foster a safe and inclusive environment where clients feel heard, respected, and supported.
• Adapt facilitation techniques to meet the needs of diverse populations and learning styles.

Documentation & Communication

• Complete timely and accurate documentation of group sessions, including attendance, participation, and clinical observations.
• Communicate client concerns and clinical insights to the interdisciplinary team.
• Contribute to treatment planning discussions and collaborate with counselors and case managers.

Client Engagement & Program Participation

• Encourage consistent group attendance and active participation.
• Support clients in applying insights from group sessions to their individual treatment goals.
• Address disruptive behavior professionally while maintaining group integrity.

Compliance & Ethical Standards

• Uphold all confidentiality and documentation policies per HIPAA and organizational standards.
• Maintain professional boundaries and adhere to ethical practices in all interactions.
• Participate in ongoing training and supervision as required.

Requirements

• Bachelor’s degree in Psychology, Social Work, Counseling, or a related field required; Master’s degree preferred.
• Certification or licensure (e.g., LADC, CADC, LMHC, LCSW) in Massachusetts preferred but not required.
• Minimum of 1 year of experience facilitating group therapy or psychoeducational sessions in a behavioral health or substance use treatment setting.
• CPR certification required (or must be obtained within 30 days of hire).
• Knowledge of addiction, recovery principles, and trauma-informed care.
• Strong verbal and interpersonal communication skills.
• Ability to lead engaging, structured group discussions.
• Compassionate and respectful approach to client care.
• Highly organized with strong time management and documentation skills.
• Comfortable working independently and collaboratively in a multidisciplinary team.
• Positive, solution-oriented mindset with emotional resilience.

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Professional Development Opportunities
• State-Required Trainings

Join Boca Recovery Center and contribute to a supportive environment where your work empowers lasting change in the lives of individuals on the path to recovery.