Case manager

About the role

• Job Title: Case manager
• Location: Austin TX
• Duration: 3 months+(Possible Extension)

About the role

• Responsible for provision of telephone-based consultation, counseling and informational services to members.
• Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.
• Must hold a clinical license in their state.
• Additional Job Details: Provides telephone triage, crisis intervention and related services.
• Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
• Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
• Determines appropriate intervention, action steps in dealing with member’s situational concerns including members in crisis.

Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work-life concerns. - Can consist of individual, joint or family sessions, - Can be stand alone or on-going sessions.

• Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member’s theory of change.
• Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or bio psychosocial functioning of members. License Required.
• Experience in facilitating client positive behavioral change. Strong computer & literacy skills.
• Bilingual applicants preferred Crisis intervention skills.
• Ability to establish and maintain a high level of customer trust and confidence.
• 1-3 years of EAP, BH or Social Services experience preferred. Experience in handling mental health and psychiatric issues, family situations.
• Feel free to forward the job to your friends or colleagues who might be available or interested for this position!!!!
• Additional Information: Kind Regards
• Sumit Agarwal